Terms and Conditions

Welcome to our e-commerce website for home automation products. Before using our services, please read the following terms and conditions carefully. By using our website, you are agreeing to comply with and be bound by the following terms and conditions.

    1. sractechindia.com (“Website”) is a web-portal, owned and operated by SRAC-Tech India Pvt. Ltd., (“Company”) a company incorporated under the laws of India, having its registered office at 504, 5th Floor, Mansha Appartmens, Wagholi, Pune  412207, India. Subject to all the terms and conditions contained hereunder, the Website is offered to you for your fair usage.

      sractechindia.com provides data for the customer to search required smart home devices or home automation related products, any information regarding smart devices, their maintenance, etc. (referred to hereafter as “Service”) subject to the following terms and conditions of use (“Terms of Use”). By using the Service in any way, you are agreeing to comply with these Terms of Use. In addition, when using a particular sractechindia.com Services, you agree to abide by any applicable posted guidelines for all sractechindia.com Services, which are subject to change.
      Use of Website .in is available only for the persons who can form a legally binding contract under the Indian Contract Act,1872. If you are a minor i.e. under the age of 18years, you may use the website only with the involvement of parents or guardians.
      If you use the website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activity that occurs under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. You agree and acknowledge that you will use your account on our website to purchase the product only for your personal use and not for business purposes.
      Should you object to any Terms of Use, any guidelines, or any subsequent modifications there to or become dissatisfied with sractechindia.com in any way, your only recourse is to immediately discontinue use of sractechindia.com. You are, however, encouraged to inform/complain to our customer care team who will do their best to address your concerns.

      The aim of sractechindia.com is to organize the market of smart home devices in India and become the most sought-after destination for everybody interested in the home automation industry wherein every user will have the possibility to identify the necessary part in an easy way through continuously updated catalogues. The Website will provide information about Home automation products.


      1. User/ customer hereby impliedly agrees to be bound by this Terms of Use by using the Website, whether such usage is for the purpose of any purchase or not.

      2.User/ customer is hereby authorized to use the Website for lawful purposes or for the purposes as mentioned in the Terms of Use. Any unauthorized use of the Website will lead to strict legal action against the user/ customer as per the applicable laws.

      3.The prices and availability of the products offered on the Website are subject to change, without any notice or any consequential liability on the company.

      4.All offers on products shall be for a limited period of time, as mentioned under the order specification. company may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the users, customers but such modification will be intimated on the Website.

      5.The company may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks, or for any other reasons whatsoever, cancel the orders placed by users/ customers. company’s decision of cancellation of order shall be final and the company shall not be liable for such cancellation whatsoever. If the order is cancelled after the credit card has been charged, the said amount will be reversed in the user’s credit card account.

      6.The company strives to provide accurate products, services and pricing information. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, the company may, at its discretion, either contact the user/ customer for instructions or cancel the user’s/ customer’s order, which the user/ customer will be notified about.

      7.Company shall have the right to modify the price of a product or service any time, without any prior information.

      8.In case of requests for order cancellations, the company, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without being liable to show cause to the user/ customer. As part of usual business practice, if the company receives a cancellation notice and the order has not been processed/ approved by company, the company shall cancel the order and refund the entire amount to the user/customer within a reasonable period of time.

      9.In case an order has already been processed, it is pertinent to note that the company will not be able to cancel the same and for the purpose has the full right to decide whether an order has been processed or not. User/ customer hereby agrees and undertakes that the decision taken by the company is acceptable to user/ customer and user/ customer shall not create any dispute on the decision taken by the company on cancellation.

      10.Under no circumstances company’s liability shall exceed giving the user/customer a replacement of the same product/ alternate product of the same value.

      11.These terms and conditions are subject to Indian laws and any dispute shall be subject to the jurisdiction of the courts in Maharashtra (India) only, and may be modified by the company at any time, for which the company is not liable to notify the users/ customers.




      We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes.


      The content at sractechindia.com includes information provided and created by advertisers, content partners, software developers, publishers, marketing agents, users, resellers, and other third parties. While every attempt has been made to ascertain the authenticity of the content of the Website, The company has no control over the accuracy of such information on our pages, and material on www.sractechindia.com  The website may include technical inaccuracies or typographical errors, and we make no guarantees, nor can we be responsible for any such information, including its authenticity, currency, content, quality, copyright compliance or legality, or any resulting loss or damage. All of the data on services including but not limited to, the prices and the availability of any product or service or any feature thereof, is subject to change without notice to the party providing it. sractechindia.com reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Website. Where appropriate, we will Endeavour to update information listed on the Website on a timely basis, but shall not be liable for any inaccuracies.


      All rights, title, and interest including trademarks and copyrights in respect of the domain name and site content hosted on the Website are reserved by the company or the respective original equipment manufacturer. Users are permitted to read, print, or download text, data, and/or graphics from the site for their personal use only. Unauthorized access, reproduction, redistribution, transmission, and/or dealing with any information contained in this Website in any other manner, either in whole or in part, are strictly prohibited, failing which strict legal action will be initiated against such users. You understand that all postings, smart home devices, dealer data, messages, text, files, images, photos, video, sounds, or other materials (“Content”) posted on, transmitted through, or linked from the service, are the sole responsibility of the person from whom such Content originated. More specifically, you are entirely responsible for all content that you post, email, or otherwise make available via the service. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website. You understand that the company does not entirely control, and is not responsible for content made available through the service and that by using the service, you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Furthermore, the sractechindia.com site and Content available through the Service

      may contain links to other websites, which are completely independent of sractechindia.com.

      Although the company does not claim ownership of Content that its users post, by posting Content to any public area of the Website, you automatically grant, and you represent and warrant that you have the right to grant, to the company an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute the said Content and to prepare derivative works of, or incorporate into other works, said Content, and to grant and authorize sublicenses (through multiple tiers) of the foregoing. Furthermore, by posting Content to any public area of the Website, you automatically grant the company all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the Content on the Website by any party for any purpose.

      All components of the Website are protected by intellectual property laws and are the property of the company. Users shall not acquire any rights, including rights in or to any software, trademarks or components of the Website, by access or use of the Website. Copyright notices and trademarks may not be changed or removed. Components of the Website may not be reproduced in whole or in part in any manner or form (including electronic or printed form) without our prior written consent and unless full acknowledgement of the source is provided.

      You and we acknowledge that, in the event of any third party claim that the Website infringes that third party’s intellectual property rights, we, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim; provided such infringement was not caused by us.


      The Website and the service are provided on an “as is” or “as available” basis, without any warranties of any kind. The company makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in the Website. 

      Your linking to any other website is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any Content, that you may not rely on said Content, and that under no circumstances will the company be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the service. You acknowledge that sractechindia.com does not always pre-screen or approve Content (unless specified), but that sractechindia.com shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available via the service, for violating the letter or spirit of the Terms of Use or for any other reason.


      The sractechindia.com site and Content available through the Service may contain features and functionalities that may link you or provide you with access to third-party content which is completely independent of sractechindia.com, including websites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole. Your interactions with organizations and/or individuals found on or through the service, including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline communication/transaction with any of these third parties. You agree that the company cannot be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this Website, or between users and any third party, you understand and agree that the company is under no obligation to become involved. In the event that you have a dispute with one or more other users, you hereby release the company, its officers, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our service. Customer disputes with workshops/outlets/shops producers or suppliers providing information or goods to customers also routed through sractechindia.com, shall be considered as the THIRD PARTY.

      sractechindia.com deals with producers and suppliers and offer their catalogue to customers as a mediator. We recommend taking professional advice from workshop specialists during choosing smart home products intended for installation in your home. In the case of any fitment, quality issue with home automation product supplier, the company does not take any responsibility for issues and quality of products but may help the customer to resolve issues if possible with mutual agreements between customer and supplier.


      The company has established a Privacy Policy to explain to users how their information is collected. Your use of the Website or the service signifies acknowledgement of and agreement to our Privacy Policy. You further acknowledge and agree that the company may, in its sole discretion, preserve or disclose your content, as well as your information, such as email addresses, IP addresses, timestamps, and other user information, if required to do so by law or in the good-faith belief that such preservation or disclosure is reasonably necessary to: comply with legal process; enforce these Terms of Use; respond to claims that any Content violates the rights of third-parties; respond to claims that contact information (e.g. phone number, address) of a third-party has been posted or transmitted without their consent or as a form of harassment; protect the rights, property, or personal safety of www.sractechindia.com, its users or the general public.


      You agree not to post, email, or otherwise make available content:

      1. libelous, invasive of another’s privacy, or is harmful to minors in any way;
      2. that is pornographic in nature;
      3. that harasses degrades intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
      4. that impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity;
      5. that includes personal or identifying information about another person without that person’s explicit consent;
      6. that is false, deceptive, misleading, deceitful, or constitutes “bait-and-switch”;
      7. that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or Content that you do not have a right to make available under any law or under contractual or fiduciary relationships;
      8. that constitutes or contains “affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement;
      9. that constitutes or contains any form of advertising or solicitation;
      10. that includes links to commercial services or websites, except as allowed in “services”;
      11. that advertises any illegal service or the sale of any items the sale of which is prohibited or restricted by any applicable law, including without limitation items the sale of which is prohibited or regulated by Indian law.
      12. that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
      13. that disrupts the normal flow of dialogue with an excessive number of messages (flooding attack) to the service, or that otherwise negatively affects other users’ ability to use the service; or
      14. that employs misleading email addresses, or forged headers, or otherwise manipulated identifiers in order to disguise the origin of Content transmitted through the service.

      Additionally, you agree not to:

      1. contact anyone who has asked not to be contacted;
      2. “stalk” or otherwise harass anyone;
      3. collect personal data about other users for commercial or unlawful purposes;
      4. use automated means, including spiders, robots, crawlers, data mining tools, or the like to download data from the Service – unless expressly permitted by sractechindia.com :
      5. post-non-local or otherwise irrelevant Content, repeatedly post the same or similar Content or otherwise impose an unreasonable or disproportionately large load on our infrastructure;
      6. attempt to gain unauthorized access to sractechindia.com computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Service or the sractechindia.com website; or
      7. use any form of automated device or computer program that enables the submission of postings on sractechindia.com without each posting being manually entered by the author thereof (an “automated posting device”), including without limitation, the use of any such automated posting device to submit postings in bulk, or for automatic submission of postings at regular intervals.

      The company grants you a limited, revocable, non-exclusive license to access the Website to avail of the service for your own personal use. This license does not include any collection, aggregation, copying, duplication, display, or derivative use of the Service nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless expressly permitted by the company. A limited exception is provided to general purpose internet search engines and non-commercial public archives that use such tools to gather information for the sole purpose of displaying hyperlinks to the service, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with our robots.txt file. “General purpose internet search engine” does not include a website or search engine or other services that specializes in classified listings or in any subset of classifieds listings such as jobs, housing, for sale, services, or personals, or which is in the business of providing classified ad listing services. The company permits you to display on your website or create a hyperlink on your website to, individual postings on the service so long as such use is for non-commercial and/or news reporting purposes only (e.g., for use in personal web blogs or personal online media).


      User agrees, understands, and confirms that the credit/debit card details or other financial details provided, for availing of services on the Website will be correct and accurate and the User shall not use the credit /debit card or financial facility which is not lawfully owned/obtained by the user. The user also understands that any financial information submitted by the user is directly received by the company’s acquiring bank and not taken by the company directly. The company will not be liable for any credit/debit card fraud. The liability for use of a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The company and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges, and lawyers fees from persons using the Website fraudulently, initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions in accordance with applicable laws.

      A tentative delivery time will be given along with the formal order confirmation. The exact delivery date shall be provided as soon as your order is ready for dispatch.

      SRAC-Tech India Pvt Ltd reserves the right, at our sole discretion, to limit the quantity/ value of the items purchased by you and such restrictions may be applicable to orders placed by the same account and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. SRAC-Tech India Pvt Ltd reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

      CANCELLATION BY SRAC-Tech India Pvt Ltd
      There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit/debit card has been charged, the said amount will be reverted back in your card account. We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to your card/ bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. SRAC-Tech India Pvt Ltd reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

      If you wish to cancel or modify your order, please send an email to sales@sractechindia.com. While we will try to accommodate your request, we cannot guarantee cancellation or modification, once an order has been submitted. Once you have received your online order, if it is the incorrect product or found to be damaged please contact us within 3 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by SRAC-Tech India Pvt Ltd and accept SRAC-Tech India Pvt Ltd decision regarding the cancellation.

      Shipping Destinations
      Currently we serve to selected cities in India only.
      At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
      Shipping & Handling Charges
      We provide free shipping to select locations and shipping charges for certain locations shall be specified with your order.
      Time to Deliver
      The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered within 10-15 working days once you place the order. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made or via cheque. 
      We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
      Please Note:
      Recipient needs to keep a photo copy of any of the following national approved photo id proofs handy for receiving the delivery:
      Pan card
      Driving License
      Voter identification card
      Postal identification Card (Aadhar)

      A refund shall be provided if you cancel any order before it has been shipped by calling us or emailing us to notify about the cancellation and we will determine if it is possible to cancel/ modify the order. However, once the order has been shipped we will not be able to cancel or modify it. We offer returns and exchanges for orders damaged in transit or if you have received incorrect item(s). In case of a damaged package/ incorrect item(s), please contact us within 3 days of receipt of the order along with a photograph of the product. Please note that to be eligible for a return, you must return the item(s) unused and in the same condition that you received it, in its original packaging, along with the invoice. Our courier partner will collect the order from the address provided by you and will get it back to us.
      Refunds shall not be provided if: 
      a) The products are returned in a used or damaged condition.
      b) The products are not faulty or damaged.
      c) Incorrect or outdated delivery address. Incorrect address format including any form of a PO Box address.
      d) After 3 failed delivery attempts by our respective courier agent.
      e) Package refused by recipient.

      We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments’ of any kind, import or export regulations, non-availability of internet connectivity, exchange control regulations or accident or non-availability/ delay in transport.

      This User Agreement is effective unless and until terminated by either you or SRAC-Tech India Pvt. Ld. You may do so by (i) not accessing the SRAC-Tech India Pvt. Ld. Devices, Website and App; or (ii) closing your accounts for all of the Services that you use, where SRAC-Tech India Pvt. Ld. has made this option available to You.
      We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website and App. Such termination will be without any liability to SRAC-Tech India Pvt. Ld.. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or App or affect any liability against you that may have arisen under the User Agreement.


      Under no circumstances shall the company be liable for direct, indirect, incidental, special, consequential or exemplary damages (even if the company has been advised of the possibility of such damages), resulting from any aspect of your use of the Website or the service, whether the damages arise from use or misuse of the Website or the service, from an inability to use the Website or the service, or the interruption, suspension, modification, alteration, or termination of the Website or the service. Such limitation shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the Website or the service or any links on the Website, as well as by reason of any information or advice received through or advertised in connection with the Website or the service or any links on the Website. These limitations shall apply to the fullest extent permitted by law. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to you. You agree to indemnify and hold the company, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers, and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of Content you submit, post or make available through the service, your use of the service, your violation of the Terms of Use, your breach of any of the representations and warranties herein, or your violation of any rights of another.


      The Terms of Use constitute the entire agreement between you and the company and govern your use of the service, superseding any prior agreements between you and the company. The Terms of Use and the relationship between you and the company shall be governed by the Indian laws without regard to its conflict of law provisions. You and the company agree to submit to the exclusive jurisdiction of the courts located in Maharashtra, India. The failure of the company to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should Endeavour to give effect to the parties intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. It is entirely and sole decision of the company to use any kind of promotion, channels of promotion to generate leads. A different way of (channel of) promotion may be any of the following mentioned – SMS campaign, pamphlets distribution, newspapers advertisement, yellow pages, distribution of coupons, online promotion, website exchange links, and any other way of promotion. The promotion channel will be decided by the company for awareness and generation of leads. All users and suppliers agree to allow the company to use promotional material for the generation of leads. Further explanation of this agreement, the company is doing exclusive promotion by creating directory / sub-domain web pages of home automation products supplier members to generate leads.


      Website content has pictures. The picture is representative of a concept or service, not necessarily the original or true copy of the product or service sold. NOTE: We update these Terms from time to time, regularly and all customers/visitors at sractechindia.com agree to read it when required and the company will not inform separately for any updates of these Terms and Conditions.